Return policies

We handle the following return policies:

• 30 days returns
• Out of warranty: the return costs are not covered
• Return payments will be done within 7 business days after receiving the return shipment (with exception of Holidays).
• We recommend that you return the products in their original condition as much as possible
• The return must be sent in a shipping box for us to process the return.
• It is mandatory to add the invoice or a note with order details and personal information to the returned products. If this does not happen, the amount cannot be refunded.

You can return the product to:

Cotton Ball Lights BV
Hekven 2D
4824 AE Breda
The Netherlands

If you want to return your order, please go to a local post office and send the products to the adres above. 

We recommend to re-use the shipping packaging.

We provide every shipment with a packing list. As policy before handling of the return shipment, you need to include the packing list with your returning order. We do not handle returning orders which are not provided with the included packing list.

If you want to exchange, you have to order the desired product on our website and have to return the unwanted product (see instructions above). We take care of the crediting of your returned product(s) within 7 business days.

Here you will find our Right of Withdrawal form.