Free shipment of orders over EU: €50 | Worldwide: €100
30 day returns
12 months warranty
Worldwide delivery

Return policies

We handle the following return policies:

  • 30 days returns
  • Out of warranty: the return costs are not covered
  • Products purchased through Sale, are out of warranty
  • Return payments will be done within 7 business days after receiving the return shipment (with exception of Holidays).

You can return the product to:

Cotton Ball Lights BV
Hekven 2D
4824 AE Breda
The Netherlands

If you want to return your product, please click on the link below to go to our return portal or get to this by clicking on the button ‘’return products’’ into ‘’My orders’’ on our website (account required).

Cotton Ball Lights BV return portal: https://cottonballlights.shipping-portal.com/returns/

Follow the steps at the return portal, print the shipping label and stick it on to the package. Thereafter, send out the the return shipment to the address mentioned above.

Please be aware to put the product back into the original packaging. We recommend to re-use the shipping packaging.

We provide every shipment with a packing list. As policy before handling of the return shipment, you need to include the packing list with your returning order. We do not handle returning orders which are not provided with the included packing list.

If you want to exchange, you have to order the desired product on our website and have to return the unwanted product (see instructions above). We take care of the crediting of your returned product(s) within 7 business days.

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Free shipment of orders over EU: €50 | Worldwide: €100
30 day returns
12 months warranty
Worldwide delivery