Shipment
When can I expect my package?
In this overview you can see how long it takes to ship to your desired location.
What are the shipping costs?
The shipping costs depend on the country where you are located. You can see an overview of the prices per country here.
I am not at home when the package is delivered, what now?
The delivery person will resubmit the package a day later or it will be delivered to a delivery point in your area. If the first attempt has been made by the delivery person, you will receive a non-home message stating the next steps you can take.
My order has been sent back, what now?
A return shipment can have various reasons. You can always find the reason for the return in the track & trace environment. It is possible that you have made a mistake with your address details, so we always ask you to check this first. If there is an error in this, the package will be returned automatically. It is also possible that the package is damaged and is therefore sent back. With a return shipment you can always contact customerservice@cottonballlights.com. One of our colleagues will respond to this as quickly as possible and try to solve the problem.
Can I select a different delivery address?
This is possible. At checkout you can choose to have the package delivered to a delivery point.
I have received my order damaged, what now?
Our orders are carefully packed. It is nevertheless possible in exceptional cases that a package is delivered damaged. To help you as quickly as possible, we request that you take photos of the following points:
- The shipping box
- Content
- The damage
You can email these photos to customerservice@cottonballlights.com. Don't forget to mention your order number.
My package was delivered incomplete, what now?
Although we always package the packages carefully, it is possible that an item is missing. We want to solve this for you as quickly as possible. We kindly request you to take a photo of the content received and to e-mail it to customerservice@cottonballlights.com. State your order number and a short description in the e-mail.